Privacy Policy

Last updated: July 8, 2026

Introduction

This Privacy Policy explains how calm-moss.com collects, uses, stores, and protects your personal information when you use our website and services. We are committed to safeguarding your privacy and ensuring transparency regarding data handling practices.

Information We Collect

We collect the following types of information:

• Contact information: name, email address when voluntarily provided through inquiry forms
• Service preferences: information about selected services and specific requirements you share
• Technical data: IP address, browser type, device information, and website interaction data collected automatically
• Communication records: correspondence history for quality assurance and service improvement

How We Use Your Information

Personal information is used exclusively for:

• Responding to your inquiries and providing requested services
• Processing consultation requests and arranging property viewings
• Improving website functionality and user experience
• Complying with legal obligations and maintaining business records

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Storage and Security

Your information is stored on secure servers within the United Kingdom. We implement appropriate technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of personal data.

Access to personal information is restricted to authorized personnel who require it for legitimate business purposes.

Cookies and Tracking

Our website uses cookies to enhance functionality and analyze usage patterns. You can control cookie preferences through your browser settings. For detailed information, please review our Cookies Policy.

Third-Party Services

We may use third-party service providers for website hosting, analytics, and communication tools. These providers access personal information only as necessary to perform their functions and are contractually obligated to maintain confidentiality.

Your Rights

Under UK data protection legislation, you have the right to:

• Access personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Object to processing of your data for specific purposes
• Request restriction of processing in certain circumstances
• Data portability where applicable

To exercise these rights, contact us at [email protected]

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, and resolve disputes. Inquiry information is typically retained for three years unless you request earlier deletion.

Children's Privacy

Our services are not directed toward individuals under 18 years of age. We do not knowingly collect personal information from minors.

International Data Transfers

Personal information is processed primarily within the United Kingdom. Any international transfers comply with applicable data protection regulations and include appropriate safeguards.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated through website notification or direct email to registered users.

Contact Information

For privacy-related questions, concerns, or requests, contact:

calm-moss.com
Spinningfields District
Manchester M3 3JE
United Kingdom
Email: [email protected]

Supervisory Authority

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.